REVIEW: Hilton London Heathrow Terminal 5

Without question, this is the best hotel within a stone’s throw of Heathrow Terminal 5.
Image courtesy: Hilton.com

Image courtesy: Hilton.com

With so many hotels to choose from in the Heathrow area, it’s hard to know which one is a safe bet. But with Hilton Heathrow Terminal 5, you’re in safe hands.

The General Manager Alex Mosquito has been running the hotel since it opened in 2011 and the staff they’ve hired are a testament to her standards that are evident throughout the hotel.

The service you get from the moment you arrive to the time you leave is the best of all Hiltons sampled in the last couple of years. Of course no hotel is truly perfect, so here are 6 things you should know about this one:

The good bits:

The service - the staff are friendly but professional and really do cope well under pressure, especially when there’s a coach load of tourists all waiting to check in at the same time. The little touches throughout are nice too, with various types of biscuits and chocolate placed in the room.

The Executive Lounge - if you’re a Hilton Honors Diamond Member you’ll get access to it anyway and if you’re Gold it’s possible that asking nicely at the front desk will get you access to it even if you’re not in an Executive level room. The food here is usually good and you might want to be in there early as between 6pm and 8pm they serve alcohol and hot food. This usually consists of chicken skewers with a sauce and potentially some very more-ish vegetarian samosas. Alcohol choices are popular beer and wine alongside soft drinks and coffee.

Breakfast in the lounge is typically scrambled eggs, baked beans, sausage and bacon. The lounge can be extremely busy between 6am and 8am so try to avoid those times unless you have an early flight to catch.

Its location - with a number of choices including shuttle bus (around £6) and a short taxi ride (£10) you’re only a few minutes away from Terminal 5. The hotel is directly beneath the flight path and planes get very low above the hotel, yet once inside and in your room you’re unlikely to hear anything thanks to triple glazed windows.

Restaurant choice - as well as your expected lobby bar that serves soft/alcoholic drinks and bar snacks, there’s another one called Mr Todiwala’s Kitchen. Opened by Cyrus Todiwala OBE, the chef owner of Café Spice Namaste in London, it serves pan-Indian specialties with his signature style.

Its pool and spa facilities - you can not only enjoy a relaxing stay before your upcoming trip, you can also go for a swim in their indoor pool or get a treatment. Or both…

You can get 25% on treatments if you sign up to their newsletter.

The not so good bits

Parking - there’s only one real downside to this hotel and that’s the price of parking. It’s £16 per night which is quite high compared to other hotels in the area. What goes to show that most people are happy with that is how full the car park usually is. By 10pm on a Sunday night it’s completely full. The lengths people go to to stay in a nice hotel! (Although this one is worth it.)

Hilton Heathrow Terminal 5 King Guest Room.

Hilton Heathrow Terminal 5 King Guest Room.

The little touches: the staff put out hard candy during the day for guests to have.

The little touches: the staff put out hard candy during the day for guests to have.

Late night room service choices look good.

Late night room service choices look good.

As an Honors member you get 2 free bottles of water . In this hotel, you also get free chocolate, 2 bite size packets of shortbread and a little chocolate next to your pillow.

As an Honors member you get 2 free bottles of water . In this hotel, you also get free chocolate, 2 bite size packets of shortbread and a little chocolate next to your pillow.

If you stay in an Executive room the shower is separate to the bath, in other standard rooms it’s all in one.

If you stay in an Executive room the shower is separate to the bath, in other standard rooms it’s all in one.