REVIEW: Moxy London Heathrow Airport

This particular Moxy (a new brand of hotels that are part of the Marriott Group) is based incredibly close to Heathrow Airport.

 

The hotel opened in April 2018 and brings with it a new style that you don’t often see in a typical hotel. It’s quite unlike other Marriott hotels that’s for sure.

Parking was £10 per night which is very reasonable for hotels in the area and payment for parking is made using a machine in the lobby area. (Parking can’t be added to your bill.)

Prices for the rooms are extremely competitive at around £50-60 per night vs £100+ for other hotels.

Moxy Heathrow reception Mini

The target audience of Moxy Heathrow is apparently a younger generation, those who expect staying in a hotel to be a modern and contemporary experience with personality.

The design was surprising and a lot more vibrant than normal.

Moxy Heathrow London.jpg
Moxy Heathrow London
Moxy Heathrow London

The main reception has music playing loudly, a full size (old model) Rover Mini, a bar behind the reception and even a pool table.

Moxy Heathrow London reception and bar

Check-in was swift and making your way to the rooms you see more character, with pink walls and funky signage.

Moxy Heathrow London pink elevator area

Now into the room which continues the theme. The room was nicely decorated, modern and inviting. It was immediately obvious that there was an issue with the air conditioning, the room was 24 degrees (75 Fahrenheit) with the system on.

Upon complaining to the staff, they mentioned that the whole hotel system wasn’t working and offered an alternative room, this time a suite.

Moxy Heathrow London room
Moxy Heathrow London room temperature
Moxy Heathrow London suite

Unfortunately as the A/C issue was hotel wide, it presented an even hotter problem:

Moxy Heathrow London suite temperature

After a few more discussions with the hotel management, it was concluded that the best option would be to head over to the trusty Hilton Garden Inn and for Moxy to issue a refund.

Overall, the hotel design looked brilliant but ‘teething’ problems (a year after opening) meant it wasn’t as good a stay as could be.

Credit to the on duty manager who, after resistance from the other staff, agreed to offer a refund and apologised.

Better luck next time?

Check out a few more pictures from the night: